Public Awareness on the “Tell IGP” Public Complaints Service

The Sri Lanka Police has introduced the “Tell IGP” public complaints service, which enables members of the public to submit complaints and information directly to the Inspector General of Police through an online platform. This service, which is currently in operation, will be further restructured and strengthened during 2026 to provide a more efficient and responsive public service.

Under this initiative, both local and foreign nationals can submit complaints in Sinhala, Tamil, or English through the online system.

The service allows the public to directly provide the Inspector General of Police with information relating to organized crime, drug trafficking activities carried out both within Sri Lanka and overseas, criminal offences, traffic violations, public nuisances, corruption, and other matters requiring police attention.

All complaints received through this platform are promptly forwarded by the officers in charge of the relevant division to the appropriate police stations for investigation. The assigned investigating officers are instructed to take immediate action on the complaints received. If a complainant believes that adequate action has not been taken regarding a submitted complaint, provisions have also been made to notify the Inspector General of Police again through the same platform.

The public can access this service by visiting the Sri Lanka Police website at www.police.lk, selecting the E-Services section, and accessing the “Tell Inspector General of Police” portal. Complaints and information can also be submitted directly through https://telligp.police.lk or via email at telligp@police.gov.lk.

To further enhance the effectiveness of this initiative, the project has now been expanded across the island. Computer operators have been trained and deployed in 48 Regional Police Divisions to facilitate the efficient handling of complaints. The programme is being implemented under the direct supervision of the Inspector General of Police with the objective of providing a more accessible, transparent, and effective public service.

The Sri Lanka Police kindly requests all media institutions to assist in creating public awareness of this important service.