Temporary Procedure for Submitting Applications for Police Clearance Reports

The Police Clearance Division of the Sri Lanka Police, located on the 17th floor of the Suhurupaya Building, Battaramulla, issues police clearance certificates to applicants.

The application process, including the submission of applications, obtaining background reports, and issuing clearance certificates, is carried out through a computerized data system. However, this system has been inactive since noon on 20 August 2026.

Until the system is restored, applicants may follow the following temporary procedure to submit applications for police clearance reports:

Applicants can visit the official Sri Lanka Police website, www.police.lk, and click on “Download Application” to obtain the relevant application form. After completing the form, applicants should email it, together with photocopies of their National Identity Card and passport, to the following email address:

Email: clear.application@police.gov.lk

Upon receiving applications through this temporary procedure, the Police Clearance Division will take steps to obtain the necessary background reports from the relevant police stations. The corresponding clearance certificates will be issued once the computerized system is restored.

No payment is required at this stage.

However, all applicants who submit applications through this temporary procedure must make the required payment and resubmit their applications through the online system once the system has been restored.

The reference numbers of applicants whose clearance certificates can be issued from applications already submitted will be published on the official Sri Lanka Police website. Applicants whose reference numbers are published may visit the Police Clearance Division on the 17th floor of the Suhurupaya Building, Battaramulla, to obtain their clearance certificates.

Clearance certificates may also be collected on Saturdays and Sundays.

Applicants whose reference numbers have not been published on the police website will be issued their clearance certificates after the computerized system is restored.

Meanwhile, steps are being taken to restore the system as soon as possible. The public will be informed promptly once the system becomes operational again.