Restoration of Police Clearance Data System

Police Clearance Certificates issued by Police Headquarters are processed by the Clearance Division located on the 17th Floor of the Suhurupaya Building, Battaramulla. Applications for Police Clearance Certificates, the obtaining of relevant reports, and the printing of certificates are carried out through a computerized data system.

The said data system became inactive at 12.50 p.m. on 20 August 2026. Following notification to the Information and Communication Technology Agency of Sri Lanka (ICTA), necessary measures were taken to restore the system. Accordingly, applicants can now submit applications for Police Clearance Certificates online as usual.

However, following the system failure on 20 August 2026, applications submitted by applicants on that date were removed from the clearance data system. Therefore, applicants who submitted their applications on 20 August 2026 are kindly requested to submit a new application online.

The Police Clearance Certificate will be issued after the relevant reports have been obtained in respect of the new application. The fee of Rs. 5,100 paid for the previous application will be refunded to the credit card used by the applicant for the payment.

The Police Media Division kindly requests all media institutions to disseminate this information among the public.